Refund policy
We want you to be happy with your purchase from Trexof. If you are not satisfied, you may request a return within 30 days of delivery.
Eligibility
- Items must be unused, unworn, and in original condition.
- Items must be returned in original packaging with all tags attached.
- Certain items, such as final sale products, may not be eligible for return.
Return Process To start a return, please contact us at [support@trexof.com] with your order number and reason for return. We will provide instructions on how to return your item.
Refunds Once your return is received and inspected, we will process your refund to the original payment method within 5–10 business days. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Exchanges If you need a different size or color, please contact us. Exchanges are subject to availability.
Return Shipping Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damaged or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact us immediately at [support@trexof.com] with photos and your order number. We will make it right at no extra cost to you.
For any return or refund questions, please contact us at [support@trexof.com].