FAQ
Frequently Asked Questions
Everything you need to know about ordering, shipping, returns, and more.
Orders
Simply browse our collections, add items to your cart, and check out securely — no account required.
Contact us within 12 hours of placing your order and we'll do our best to accommodate changes before it ships.
Shipping & Tracking
Orders are processed in 1-2 business days and arrive within 5-7 business days via standard shipping.
You'll receive a tracking link by email once your order ships — you can also check status on our Track Your Order page.
Returns & Refunds
We offer a 30-day hassle-free return policy on unused items in original packaging.
Refunds are processed within 5-7 business days of us receiving your return.
Warranty & Support
Yes, TREXOF gear includes a manufacturer warranty against defects — see our Warranty page for details.
Email support@trexof.com — our US-based team responds within 24 hours on business days.